General

How the Billy app works and how each user can connect, set up and navigate on their smartphone device.

  • What is the Billy app?
  • How do I add or edit people who can access my Billy information via the app?
  • What do I do if I’ve forgotten my password?
  • How do I turn on vacation mode?
  • How do I update the Billy app?
  • What should I do if the home and away function isn’t working?
  • What does ‘learning mode’ mean?
  • How many tasks can Billy detect?
  • Why is my meal task important?
  • How does the temperature reading work?

Users

How each user can connect and subscribe to the Billy app.

  • What will my family see?
  • How do I choose which notifications to see?
  • Why aren’t I receiving notifications from Billy?
  • How do I edit or add tasks?
  • Can more than one person see my Billy information?
  • Does everybody have the same settings/tasks or is Billy customised for me?
  • How will Billy know if I’m home or away?
  • How do I log in to the billy app?

Insights

What are insights and how to navigate through the insights tab of the Billy app? 

  • How long will it take for insights to show on the app?
  • What are wake up insights?
  • What are bathroom insights?
  • What are home/away insights?
  • What are routine insights?
  • What are activity insights?