General

What is and isn’t included in the Billy Kit and how it works. 

  • What’s in the Billy kit?
  • How do the multi-purpose sensors work?
  • How do the motion sensors work?
  • Does Billy use any cameras or microphones?
  • Do I need to wear a device?

Hub

The hub is the centre of activity that captures all of the data, what should you do if it isn’t working?

  • What is the hub?
  • What do I do if my Billy hub is offline?

Sensors

How to use and rearrange the Billy sensors around the home.

  • Can I move the sensors to a new location?
  • How can I tell if my sensor is working?
  • What do the battery symbols mean?
  • What do I do if my sensors are falling offline intermittently?
  • What do I do if my sensor is offline?
  • How do I remove sensors?

Batteries

What are the battery requirements for Billy and where to purchase them?

  • Are batteries included?
  • What batteries do the Billy sensors use?
  • Where can I buy batteries for the Billy sensors?
  • How do I change the motion sensor batteries?
  • How do I change the multipurpose sensor batteries?

How to change the batteries in your Billy Sensors

Changing the batteries in your Billy sensors is simple and easy to do. Watch this quick video on how to change the batteries in your Billy sensors.

Setup & Installation

What to do once you receive your Billy kit.

  • How long will my order take to arrive?
  • What are the system requirements for Billy?
  • How is Billy set up in my home?
  • How should my sensors be placed if I have pets?
  • Can I purchase more sensors?